Our Service Guarantee
provides credits for train arrivals delayed 15 minutes or more due to reasons within
our control.In four easy steps, we can determine if your trip qualifies.
Using the form above…
If your trip qualifies, PRESTO card holders can visit the Service Guarantee page to request a credit. Paper ticket
holders (single-ride tickets, day or group passes) can request their credit from
a GO station attendant. Check your
station’s operating hours.
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