Lost & Found

Did you lose an item while using GO Transit?

Visit us at Union Station Monday-Friday between 6:15 a.m. to 7:30 p.m., and Saturday-Sunday between 10:00 a.m. to 5:30 p.m.

Call us at 416.869.3600 ext 7273 Monday-Friday between 6:15 a.m. to 7:30 p.m., and Saturday-Sunday between 10:00 a.m. to 5:30 p.m.

If you're calling long distance while our call centre is open [see above], dial 1.888.GET ON GO (438.6646). Ask an operator to transfer you to extension 7273.

Email us at lostandfound@gotransit.com

When submitting an e-mail please include as much information as possible regarding the lost item, including a detailed description of the object, when and where it was lost (corridor, bus route, station, trip number / time, location on the bus or train, etc.), contact information and any other details that you deem relevant.

Claiming a lost item on GO Transit:

All lost items found across the GO Transit network (buses, trains and stations) will be returned to the Lost & Found office at Union Station, where they will be available for pick-up.
Depending on where the lost item is found, it will take between 2 and 5 business days for an item to be delivered to the Lost & Found office at Union Station.
When picking up a lost item at the Lost & Found office at Union Station, proof of ownership will be required (this can be done in different ways depending on the item. For example, providing the number of a lost cell phone or the password of a lost laptop computer would be considered proof of ownership).