Lost & Found

Did you lose an item while using GO Transit?

Visit Us

Union Station, 140 Bay Street, Toronto, M5J 2L5
Located just inside Bay Street entrance
Monday-Friday, 6:15 a.m. to 7:30 p.m.
Saturday-Sunday, 10:00 a.m. to 5:30 p.m.

Call Us

416.869.3600 ext. 7273
Monday-Friday, 6:15 a.m. to 7:30 p.m.
Saturday-Sunday, 10:00 a.m. to 5:30 p.m.

Long Distance

During Call Centre hours, please dial 1.888.GET ON GO (438.6646), ext. 7273.

Email Us

lostandfound@gotransit.com

Please include: a detailed description of the object, when and where it was lost (train line, bus route, station, trip number/time, location on the bus or train, etc.), contact information and any other relevant details.

Claiming a lost item on GO Transit

  • All lost items found across the GO Transit network (buses, trains and stations) will be taken to the Lost & Found office at Union Station, where they will be available for pick-up.
  • It will take between 2 and 5 business days for an item to be delivered to the Lost & Found office at Union Station.
  • When picking up a lost item at the Union Station Lost & Found office, proof of ownership will be required. This can be done in different ways depending on the item. For example, providing the number of a lost cell phone or the password of a lost laptop computer would be considered proof of ownership.

Most lost items are claimed...

Annual Lost and Found Stats (on average)
68% of lost cellular phones are claimed
85% of lost tablets/e-book readers are claimed
89% of lost computers/notebooks/laptops are claimed

But those that aren’t...

Unclaimed items are donated to The Scott Mission, a non-denominational charity organization providing spiritual and social services to the poor, homeless and vulnerable.

GO has a partnership with Bicycles for Humanity to donate abandoned and unclaimed bicycles. Bicycles for Humanity is a non-profit organization that ships these bicycles to Namibia, Africa. Bicycle Empowerment centres educate Namibians in the basics of bicycle maintenance and repair. The bicycles are then donated to the public in need and used to transport the sick and elderly to medical facilities.