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GO Mobile app

In the know on the GO. We've got an app for that!

Using official data from GO Transit, the GO Mobile application allows you to:

  • view schedules
  • bookmark favourite schedules
  • see Union departure info
  • see service updates
  • set arrival alerts for your final destination
  • use text-to-speech functionality.

...on your BlackBerry*, iPhone, Android or Windows device!

More features to come! 

Download GO Mobile for free at:

Windows Store

*GO Mobile is currently not available for Blackberry Q10 or Blackberry Z10. The next phase of the app will be fully compatible and is expected to be released in summer 2014.

 

About GO Mobile

The GO Mobile application is a collaborative effort between Metrolinx and Ryerson University. The unique initiative provides GO Transit passengers with smart mobile technology while supporting local Ontario research and innovation, particularly in the field of Intelligent Transport Systems.

Common questions

Where can I get the GO Mobile app?
You can download GO Mobile app from the Apple App Store, Android Market Place and Blackberry Appworld.

Will this App cost me anything?
The app is free. There is no cost to download; however, you may incur data charges from your service provider when using the App. Please contact your service provider for further details on data charges.

Can all mobile phones access GO Mobile App?
Only iPhone, BlackBerry and Android devices with a compatible Operating System(OS) and data plan can access the GO Mobile app. A list of supported platforms are listed below.

Smartphones

Minimum OS Version

Blackberry Blackberry OS 5.0
iPhone IOS v4
Android Android 2.2

What is included with the free app downloaded from the stores?
The GO Mobile application will allow users to:

  • view schedules
  • see Union departure information
  • bookmark favourite schedules
  • set arrival alerts
  • enable text-to-speech functionality.

How will I receive updates with new features and content?
As new features are introduced, you will receive updates via respective App stores.

I am having trouble with loading data on the app. Why is that?
In the GTHA, cell phone coverage is not guaranteed and can vary from location to location between providers. Features of the app are only available in areas where data connectivity is available. Please verify your connectivity status with your service provider.

Is there a way to plan a trip through this App?
At this time we are only providing planned schedules of bus and trains, as well as departure information for Union Station. To plan a trip, visit gotransit.com/goapps to learn how to download the Google Maps app and use the Transit Trip Planner.

Is this App available in French?
Yes it is. Please consult your device’s owner’s manual for information on how to change your native language in your device settings to French.

I noticed the feedback icon is not available in version 1.1, where did it go?
We have appreciated your feedback on GO Mobile; the comments have been very helpful in our efforts to update our app. If you have any more suggestions on how we can further improve your GO experience, we’re here to listen. Please visit Contact Us.


How to's


Union Departures feature

Provides real-time Union Station platform departure information for GO Train and Bus trips


How do I see departure information specific to my corridors?

Launch the Union Departures feature from application main screen and select “Set Filter” for your corridor.

Train Schedule icon on iPhone


Can I be notified when a platform is announced for my departure?

Yes, simply launch the Union Departures feature from the main screen and select “Set Alerts” for your specific corridor.


Are the times displayed on this Union Departures feature in real-time?
The times provided are accurate; however, there may be a small delay in displaying the information. This delay should not impact your ability to reach your platform well in advance of departure.

Please keep in mind that the GO concourse in Union Station is underground and signal strength varies. This may impact your phone’s ability to receive data of any kind.


Train Schedule feature

View scheduled information by corridor or station


How do I view the schedule for my trip?

You can check your schedule in multiple ways for corridors and destinations by selecting the Train Schedule feature from the main screen.

  • Search by choosing a Corridor and selecting specific stations for your route or;
  • Search by selecting “From” and “To”, and selecting on “View Times” to see your schedule.

Train Schedule icon on iPhone

 


How do I save a schedule for my frequently used stations or destinations?
After choosing your trip schedule, select the "Favourites" icon to save the trip information.

 To view your saved schedule, select on the Favourites feature from the main screen.


Can I be notified when I am approaching my destination?
Yes, the Arrival Alert feature allows you to receive audible and pop-up message alerts for your trip. After choosing your trip schedule, select on the Arrival Alert icon to create an arrival alert.

To view your preferred alerts, select on the Arrival Alerts feature from the application the main screen.

 

What does this icon mean?
Use this icon to view the selected trip schedule in reverse.


Bus Schedule feature

View scheduled information by routes and destination stop/station

How do I check schedule for my trips?
You can check your schedule in multiple ways for corridors and destinations by selecting the Train Schedule feature from the main screen.

  • Search by choosing a Corridor and selecting specific stations for your route or;
  • Search by selecting “From” and “To”, and selecting on “View Times” to see your schedule.

Bus schedule on iPhone 

 

How do I save a schedule for my frequently used stations or destinations?
After choosing your trip schedule, select the "Favourites" icon to save the trip information.

 To view your saved schedule, select on the Favourites feature from the main screen.


Can I be notified when I am approaching my destination?
Yes, the Arrival Alert feature allows you to receive audible and pop-up message alerts for your trip. After choosing your trip schedule, select on the Arrival Alert icon to create an arrival alert.

To view your preferred alerts, select on the Arrival Alerts feature from the application the main screen.


What does this icon mean?
Use this icon to view the selected trip schedule in reverse.


When I select “reverse trip” for my bus route it shows “trip information is not available for time or stop requested. Please initiate a new search.” what does this mean?
This can mean several things:

  • The stop is not served in that direction of travel (example: one way streets)
  • There is no service for the stop at that time, or;
  • The stop may have an alternate name in the opposite direction.

We are in the process of clarifying the error message for future versions.


Favourites feature

Choose lines/routes to access the schedule(s) easily without having to re-enter your selection every time

How many favourites trips/schedule I can save on the App?
There are currently no limits.

Favorites on iPhone


How do I delete my favourite trips/schedules?

For iPhone…

  • Select the Favourites feature from main screen
  • Select “Edit” and delete your saved favourite(s).

For Android…

  • Select the Favourites feature from main screen
  • Press and hold the favourite you wish to delete, a dialog will be displayed prompting you to delete the favourite.

For BlackBerry…

  • Select the Favourites feature from main screen
  • Select the favourite you want to delete
  • Select Delete Favourite from BlackBerry menu.


Arrival Alerts feature

Create custom alerts to notify you as you approach a preferred destination


How many arrival alerts I can save on the App?

There currently no limits.

Arrival Alerts icon on iPhone

 


How do I delete an arrival alert?

For iPhone…

  • Select the Arrival Alert feature from main screen
  • Select “Edit” and delete the alert.

For Android…

  • Select the Arrival Alerts feature from main screen
  • Press and hold the alert you wish to delete, a dialog will be displayed prompting you to delete.

For BlackBerry…

  • Select the Arrival Alerts feature from main screen
  • Select the alert you want to delete
  • Select "Delete Alert" from BlackBerry menu.


I am having trouble with my alerts. My alert didn’t go off when it was supposed to.
Please ensure that the GPS functionality of your device is enabled, you may verify how to do this by referring to your device manual or checking with your service provider. However, this can vary according to location in the city, as well as location on board the vehicle.

Alerts are provided for information purposes only.

Aboard trains, we do ensure that Customer Service Ambassadors announce every stop well in advance.

If you are on a bus and are concerned about missing your stop, please inform the bus driver of where you would like to disembark in order to be absolutely certain of not missing your stop.

Accessibility features

Does GO Mobile have accessibility features?
All three platforms (BlackBerry, iPhone & Android) support arrival alerts and audible notifications announcing departure platforms at Union. For preferred audible departure notifications, enable sound alerts in the preferences/settings menu. For arrival alerts, see the "How to's" category above and please refer to Arrival Alerts.

Available on Android only, users can launch Union Station departure notifications with a swipe gesture on the screen.

The iPhone app meets Accessibility guidelines and the icons feature better contrast for low vision users.

Preference and setting menus

Create custom alerts for your trips or schedules for both GO Train and Bus schedules

Settings Menu in iPhone

Settings Screen on Andorid

 

Preference menu on BlakcBerry

 

Settings Screen on iPhone

Settings Screen on Android

Settings Screen on BlackBerry

The preferences menu for each of the platforms are unique, but in general, it will allow the user to set preferred departure settings, displayed departure settings, activate accessibility features and activate/deactivate sound features.


Acronyms list

GPS: Global Positioning System (GPS) is a space-based global navigation satellite system (GNSS) that provides location and time information in all weather, anywhere on or near the Earth.

GTHA: Refers to Greater Toronto and Hamilton Area


Service Updates At a Glance

LinesStatus
Lakeshore WestOn Time
Lakeshore EastOn Time
KitchenerOn Time
StouffvilleOn Time
Richmond HillOn Time
BarrieOn Time
MiltonOn Time
Refresh Last Update:
2:40:06 AM
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