Welcome to GO Transit’s webpage for members of the media.
We’ve created this page for you and hope you’ll find the information
you need here. If you have an inquiry, please call Metrolinx Media
Relations at 416-202-5796,
416-202-5975, or 416-202-5726.
For after hours media inquiries, please call our After Hours Media Line at 416-202-5859
Metrolinx is committed to transparency and recognizes that
media has an important job to do that may at times require
access to Metrolinx operations and facilities to report the
Metrolinx and its Operating Divisions are responsible for
managing the safe operation of the rail and bus network, and
ensuring the safety of people accessing our properties as well
as construction sites.
To ensure all journalists are supported in covering the news
related to its Operating Divisions, Metrolinx has the following
Requests from media:
- Media are asked to direct all inquiries and requests to
the media relations team who will facilitate arranging
interviews with spokespersons, provide access to facilities
and/or provide answers to questions and background
information (including high res images). Call
- Media requests for access to station platforms, rail
corridors or other facilities (for photographing, filming,
or reporting) should be made through the media relations
team who will coordinate requests with facilities staff and
transit safety officers.
- Although ‘commercial’ requests such as advertising or
other promotional shoots, require written approval, media
are not considered commercial and therefore, do not require
any type of written approval to access sites.
Photographing in public areas:
- Media wishing to film or photograph in public areas of
our facilities that do not require a ticket or boarding pass
do not need to coordinate their shoot with media relations
or station operations unless they require a spokesperson.
Staff on site may request identification and/or the purpose
of the photograph from anyone to ensure there isn’t a
security issue. Like the public, if media board our trains
or buses with a ticket, they are free to photograph.
- Although ideally all media requests should be
coordinated through the media relations team, we recognize
that during a breaking news event that might not be
possible. During a major accident or incident, media access
to the rail corridor in proximity to the incident will not
be provided unless permitted by the police and/or
investigating authority. At all times, adequate safety
precautions as determined by Metrolinx must be adhered to by
media. Metrolinx staff will contact the media relations team
to assist with managing media needs as well. The manager of
media relations can be reached anytime at
Access to Rail Corridors (tracks and land):
- Due to safety concerns, unescorted access to the rail
corridor is not allowed. If we are not able to ensure safe
access to the corridor, Metrolinx staff will provide an
alternative location for media to report on an incident.
Other Safety Precautions:
- Media will be expected at all times to follow the
guidelines and instructions established by staff on site to
protect their safety and the publics or they may be asked to
remove themselves from the property. Guidelines may include:
- Instructions regarding allowable shooting locations
(avoid being on active rails, too close to the platform
edge or otherwise unsafe areas)
- Safe direction of camera lights (so as not to
obstruct train crew sight lines)
- Wearing proper safety equipment when on construction
sites to be in compliance with Health and Safety
- Avoid requesting access to platforms during peak
periods if possible
- Evacuating the site
For information on advertising on GO Trains, Buses, and Stations
please contact IMA Outdoor at 416-425-6002
For all other advertising enquiries, please contact our Non-fare
Revenue department at 416-202-5712.