Contact Us

Do you have a customer service question or concern? Get in touch with Customer Care.

Your input is important to us; let us know what you're thinking. We want to know about your ideas and suggestions so we can serve you better and make your experience on the GO an easy one.

Visit our Frequently Asked Questions (FAQ) page which may provide you with the information you are seeking. You can also get in touch with us through any of the following ways:

Submit your comments through a web form, available 24 hours a day. It's a fast and convenient way to get in touch with us.

416-869-3200 Toronto local calling area
1-888-GET-ON-GO (438-6646)
1-800-387-3652 TTY teletypewriters only

1-8-PRESTO-123 (1-877-378-6123) - PRESTO

Automated information is available by phone 24 hours a day. Customer Care representatives are available:
Monday to Friday: 7:00 a.m. to 11:00 p.m.
Weekends and holidays: 8:00 a.m. to 9:00 p.m.

Attn: Customer Relations 
GO Transit, A Division of Metrolinx
20 Bay Street, Suite 600
Toronto, Ontario
M5J 2W3

Safety and Security

To report crime or security matters:
Call 905-803-0642, 24 hours or
Transit Safety dispatch 1-877-297-0642 (toll free)

Customer Service Centre at Union Station

Union Station, 35 York Street, Toronto, M5J 0C7
Just inside Bay St. entrance
Weekdays 5:45 a.m. to 12:45 a.m., weekends and statutory holidays 6:00 a.m. to 12:45 a.m.

Inquire about GO service, schedules, or other information.

Lost and Found

Did you lose an item while using GO Transit? Please visit or contact the GO Transit Lost & Found office:

Visit Us

Union Station York Concourse, 35 York Street, Toronto, ON, M5J 0C7
Located in the York Concourse on the west side of Union Station
Monday-Friday, 6:15 a.m. to 7:30 p.m.
Saturday-Sunday, 10:00 a.m. to 5:30 p.m.

416.869.3600 ext. 7273
Monday-Friday, 6:15 a.m. to 7:30 p.m.
Saturday-Sunday, 10:00 a.m. to 5:30 p.m.

Long Distance

During Call Centre hours, please dial 1.888.GET ON GO (438.6646), ext. 7273.

Email Us

Please include: a detailed description of the object, when and where it was lost (train line, bus route, station, trip number/time, location on the bus or train, etc.), contact information and any other relevant details.

Claiming a lost item on GO Transit

  • All lost items found across the GO Transit network (buses, trains and stations) will be taken to the Lost & Found office at Union Station, where they will be available for pick-up.
  • It will take between 2 and 5 business days for an item to be delivered to the Lost & Found office at Union Station.
  • When picking up a lost item at the Union Station Lost & Found office, proof of ownership will be required. This can be done in different ways depending on the item. For example, providing the number of a lost cell phone or the password of a lost laptop computer would be considered proof of ownership.

For more details, please visit our Lost & Found page.

Head Office

Mail: GO Transit, 20 Bay Street, Suite 600, Toronto, Ontario, Canada M5J 2W3
Reception hours: Weekdays 8 a.m. to 4:30 p.m.
Business phone: 416-869-3600 (automated phone system — press 1 then # key to access GO Transit directory of extension numbers)
Fax: 416-869-3525

Media Relations

If you have an inquiry, please contact Media Relations by email at or call the media line at 416-202-5859

After Hours Media Relations Line: 416-202-5859

Commercial Opportunities

Learn more about how you can reach your audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Commercial Opportunities page on to get information about how to enhance your message through advertising, property-use, partnerships and sponsorships.

Property Use

For all requests to use GO Transit Stations for handing out information to the commuters, and for all filming and photography enquiries, please contact

For Candidates requesting access to GO Transit’s facilities, please see the Metrolinx policy on the use of facilities.