Report Card

GO Transit's Passenger Charter is a set of five promises we're making to you, our valued customer, and this report card is a quick summary to see how we are doing.

         
  July 2015    

On time

We will run more than 94% of trains within five minutes of the scheduled time.
94% 92% Not
yet
met
We will run more than 94% of buses within 15 minutes of the scheduled time. 94% 95% Target met

Safety

We will have fewer than 30 complaints per 1,000,000 boardings regarding safety.
30
complaints
33
complaints
Not
yet
met

Keeping you in the know

77% of our customers will be satisfied with GO Transit's communication as measured by our customer satisfaction survey.
77% 75% Not
yet
met
We will have fewer than 30 complaints per 1,000,000 boardings regarding service status communication. 30
complaints
24
complaints
Target met

Comfortable experience

We will have fewer than 30 complaints per 1,000,000 boardings regarding comfort in stations, trains and buses.
30
complaints
17
complaints
Target met

Helpfulness

Customer concerns will be addressed within an average of 4 business days.
4
days
2.5
days
Target met